Discovery Meeting

For us, this is probably one of the most exciting steps in the process because we discover more about you. Prior to our meeting, we’ll already have gathered some information about your financial position, and we’ll have a good idea of what you’d like to achieve.

This allows us to:

  • Come prepared with your borrowing capacity
  • Provide figures on what you’ll need to borrow
  • Advise you of all fees or purchase costs
  • Provide summaries of how any proposed loans would look (in line with current interest rates)

While we have some information, during this meeting we’d like to fully understand:

  • Your short and long term goals
  • Your lifestyle
  • How you manage your money

Once we have these details, we can discuss suitable loan features and products that will work within your budget. We’ll also recommend the right strategy around your lending and banking, and can visually map out how everything will work together.

We are proud and humbled to have worked with hundreds of happy customers. We look forward to helping you meet your goals too!

We research and compare

As with every step in our process, this is where you (deservedly and rightfully!) relax, while we do the hard work.

Save time. Loads of it.
If you’re ready to proceed, we use our expertise, lender knowledge, experience and industry relationships to find the most suitable loan for your specific needs. You’re an expert in your field. We’re an expert in ours. This step alone saves you countless hours and provides priceless peace of mind.

Wide network. VIP information.
We work with a wide range of over 30+ lenders, including all the major banks and a number of alternative options you likely don’t have access to. We keep our finger on the pulse when it comes to the latest offers and policies and never hesitate to negotiate on your behalf.

We know the best deals
We are ranked in the top tier of brokers with a number of lenders. We know all about the best deals, inside and out, and we’re going to find the best one for you. It’s important to note that the best deal is not necessarily solely based on the cheapest rate, it’s also based on the features and structure of the loan.

In fact, the cheapest rate with a particular lender can end up being costly and headache-ridden in the long run. Rest assured, we know the tricks of the trade, and there can be many!

Lending Plan
When we’re finished, we shortlist the preferable lenders and products that meet all your requirements with a particular focus upon the right structure and features. We present our personalised Lending Plan to you, highlighting our top pick! At this point, feel free to ask as many questions as you like, we’re here to help, guide and support.

Getting approved!

Once we’ve agreed on the best way forward, we will prepare the electronic application and all the paperwork ready for you to sign.

All you need to do is:

  • Review the relevant documents
  • Sign them
  • Send them back to us

In most cases we don’t even need the originals, scanned copies are fine. We even have an option to sign electronically by your smartphone or device – handy if you’re on the go or not near a printer.

You can now rest easy and we’ll keep you updated.


You might be wondering what Pre-Approval actually means? It’s a good question. First up though, if you’re refinancing, please skip this step and head to number 6.

What is Pre-Approval?
Pre-Approval basically means the lender will review your financial position and objectives, and issue an indicative approval subject to finding the right property. Your approval will generally be subject to valuation of the property and meeting their own lender guidelines.

When property hunting, we encourage you to email us links of your preferred properties so we can complete property reports, and most importantly, check that there are no issues with the property from a lending point of view – saving you time, headaches and heartache!

How long is Pre-Approval valid for?
Depending on the lender, Pre-Approval is generally valid for 3 months, and can often be easily extended. We’ll let you know a few weeks prior to expiration, just in case you haven’t found the right property yet.

As you can imagine, Pre-Approval is always subject to your financial position remaining the same. If anything changes please let us know so we can ensure everything is still valid and suits your financial position.

Any questions at any time, please fire away! We’re here to provide guidance and reassurance during your loan journey.

Conditional Approval

Sometimes a lender will approve your loan but it will be subject to certain conditions e.g. reducing a credit card limit, paying out a loan or providing an additional document.

Rest easy, Conditional Approval is common
Please don’t worry, Conditional Approval is normal. It just means the lender needs to check a few more boxes before issuing full approval.

If the lender requires any further information, we’ll vet their request first to ensure the information is 100% required and fair before we ask you for it. If we do request further information, please provide it to us as soon as possible so we can keep your loan on track.

With most lenders we’ll have already completed a valuation, if required. However some lenders will instead provide a conditional approval just subject to valuation, which will be ordered at this point.

To summarise, Conditional Approval is good news, it means you’re on your way to full approval!

Unconditional Approval

Your loan is fully approved! Congratulations!

Unconditional Approval means the lender has reviewed all your information, documentation, property and lending request, and is happy to move forward.

What happens now?

  • The lender will send a request to their legal teams to prepare loan documents. This can take 3 – 5 working days.
  • We’ll usually request that the loan documents are sent directly to us so we can double check them. We’ll then prepare the documents for you, ready to sign.

You’re nearly there!

Loan documents ready to sign

Once we’ve received and checked your loan documents, we’ll let you know that they’re ready for signing.

General information:

  • At this point the lender may require your home insurance documentation. If so, we’ll let you know.
  • We know that signing loan documents can be overwhelming, but rest assured, we will make this as easy as possible. We know the lender’s documents back to front, so we can easily provide guidance and explain the terms and conditions in plain English. You can ask as many questions as you need, we’re here to help.
  • At this time, we’ll consult on finalising how your repayments, banking and any new accounts will work in line with your lending plan.

Rest easy, signing the documents is one of the last steps in the process.

Documents acknowledged

As with every step of the process, we’ll keep you updated. We’ll let you know once your loan documents have been received by the lender. You can relax knowing that all is on track.

Ready to Settle

We’re now down to the exciting tail-end of the process.

General information:

  • Once the lender receives your loan documents, they’ll direct them to the relevant team, who will review and check that all is in order.
  • If all is okay, there are a number of things the lender needs to do in preparation for funding your loan.
  • If you’re purchasing a property, the lender will send notification to your solicitor that they’re ready to settle. Your solicitor will then contact the bank and book in a time for settlement to occur. At this point, your solicitor will also advise of any monies you will need to provide at settlement to ensure all goes through with ease.
  • If you’re refinancing, the new lender will liaise directly with your existing lender to arrange your property refinance. The existing lender can take 7-15 days to prepare the discharge & settlement of the existing loan. Rest assured, we will follow up with them to ensure all is on track.
  • If bank accounts have not already been set up, the lender will do this now. We’ll let you know your new account details.
  • If you’re changing your banking accounts to your new lender, we recommend setting up your internet banking so you have full visibility, and are ready to go. Please ask for our fact sheet on changing banks.

You are one step away from your loan being settled!

Loan Settled!

The solicitors have exchanged documents and cheques, and your loan has now settled with your new lender. Congratulations! You have reached the pinnacle milestone in your journey!

New property
If you have purchased a new property, it’s time to pick up the keys!

If you’re refinancing, the loan with your previous lender has been discharged (there’s no need for you to take action).

Your bank accounts will still be open, so if you want to close them, simply contact your previous lender, ensuring you move any monies so they are working against your loan optimally.

While your loan may have settled, it’s not the end of your journey with Indigo Finance. We’re always here for questions or advice.

Ongoing care

Five week: check in
We’ll contact you in five weeks to to ensure all went as you expected and to check that your first repayment went through as planned, and that everything is set up correctly. We’ll also seek your feedback on your Indigo Finance experience. Hopefully it’s been a positive one! We welcome all feedback so we can keep providing the best possible service. If you have any issues, please let us know so we can address them. Otherwise, all should now run smoothly, and you can ‘set and forget’.

Continual Support

 We’re here to help, always.
If at any time you wish to consider fixing your loan, changing repayment type or opening a new account or credit card, please get in touch. We are more than happy to facilitate any or all of these things for you, to ensure your position is always optimised and that you’re always getting the best deal possible.

We know that sometimes dealing directly with banks and other lenders can be frustrating. We have our own contacts and a strong relationship with branches, which means you’re looked after quickly, efficiently and effectively.

Annual Review
As part of our ongoing service, we invite you to take up a review of your loan every year. Rest assured, we won’t invent reasons to change it! As your lifestyle changes (such as a growing family) your loan may need to change too. A regular review just ensures that you’re always getting the best and fairest deal possible.

Also, it doesn’t necessarily require major changes like refinancing, it can just be minor loan or banking tweaks.

The annual review can take just 20 minutes on the phone but could save you thousands of dollars. It’s an important part of ensuring your loan still suits your ongoing needs, and is still working optimally.

During your annual review, if we feel there is a more optimal loan, we’ll certainly let you know. Likewise, if at any point you’d like to explore refinancing, please get in touch with us, we’re only too happy to take the journey with you again.

General information:

  • When considering refinancing, it’s really important to compare and evaluate any fees or charges versus the benefits. Lenders often advertise teaser interest rates to entice, however, if the product doesn’t suit your goals and lending plan, it can end up costing more in the long term.
  • If after our comparison and evaluation we believe refinancing is the best option, we’ll facilitate refinancing to another lender from start to finish again, right from selection to approval.
  • As an existing client, we can make this easy, often just requiring up-to-date information and documents. It’s simple and pain-free! You don’t have to invest time sharing your story with us all over again because we already know your plan and strategy.

Remember, we are not aligned to one lender, only aligned to your best interests. This means you can always remain a client of Indigo Finance, having full peace of mind about our trustworthiness and objectivity.