Professionalism, service and support
Thank you so much for the lovely gesture and kind support. I am always super impressed with your professionalism, service and support (which includes all of your people). You have a terrific culture of customer service at Indigo. That’s why we have come back to you several times now when investing. Well done and stay awesome.
I would recommend indigo to anyone.
My wife and I used Indigo finance for our first home loan. We found them through word of mouth from family.
Our situation was buying in the heat of lockdown during covid and it could have been very stressful however the Indigo team really guided us through with ease. Behzad and Melinda were very helpful and supportive to us being beginners in the process. They are very responsive with emails and calls. Melanie is very professional and gets the job done. I would recommend indigo to anyone.
Our timeline was met……..with time to spare!
Melanie was recommended to us by our financial advisor and we immediately felt that we could work in partnership to secure a mortgage for a property which we had found and wanted to buy.
Melanie and her team quickly identified the most suitable mortgage and assisted us with our application and walked us through each step of the process, including the loan documentation.
We were nervous we would not have the finance in place for settlement and through their constant updates we were assured our timeline would be met. Which it was …. with time to spare!
Taila was very helpful in our loan application process from the beginning to the end. We had been working with Indigo for more than 5 years and Taila has extensive knowledge of our financial situation. Taila would often check in with me to see if there are any loan needs and would always search the market for better rates. As I operate multiple businesses and have a complex trust structure, it’s always good to have someone knowledgeable to save me from running around. Also Taila has a very good relationship with the bankers which makes the application and processing of our loan even more efficient. Even after the loan approval and settlement, Taila will continually check to make sure everything went smoothly as planned and to see if there are any further needs she can help with. Taila has also gone out of her way to help us in signing-off loan papers outside working hours in a timely fashion in order to have the approval process move along faster. For me the three most important aspects to Taila’s service is trustworthiness, knowledge and effective communication. Many thanks for the great outcome!
Melanie and the Indigo finance team where extremely efficient and helpful in making our dream home come true.
They helped us decide and choose the most appropriate finance plan for our need, presented us with all the options available and advised us with the pros and against on each option.
We could not successfully purchase our first choice but the Indigo team was very patient and gave us multiple advise on how our pre-approval loan would work or need update.
We would definitely recommend Indigo, they make the loan part of the buying process extremely easy and also got us a very attractive rate!
I highly recommend the team at Indigo Finance
I was introduced to Melanie Cunliffe @ Indigo Finance through a mutual friend of ours as i was seeking referrals to mortgage brokers. Previous to my introduction to Melanie, i was unsuccessful in my attempts to secure finance approval for mortgage approval through other finance brokers due to my lengthy absence overseas.
Melanie and her team were extremely professional, diligent and competent in their responses and professional conduct in securing a mortgage approval for me, given my circumstances.
The whole process was seamless from start to completion and i never felt uneasy throughout the whole process (despite my own paranoia). As a result of my dealings with Indigo Finance, i secured my apartment in less than a month.
I highly recommend the team at Indigo Finance and i would be more than willing to share my experiences with other potential clients.
Indigo Finance is the best team ever
After many years of trying and several missed opportunities due to banks or mortgage brokers getting it wrong or taking too long, we found Indigo through the Cherie Barber, Renovate For Profit Course.
From Day 1 they were professional, helpful, very friendly and shared our vision for our way forward.
Melanie was very realistic in what could and couldn’t be done and nothing was a problem to run the numbers for.
When we were ready to go, the whole team worked to make it happen taking the time we needed and getting the best deal, they fixed everything our old bank wouldn’t do and then saved us hundreds of dollars per month over our loan package and set it up exactly the way we wanted it.
The service did not stop when the loan went through, we were contacted a month after to ensure that all of the payments were working correctly and it was still what we wanted.
They are ready to look into our next project as soon as we are ready and offered to run as many numbers, on as many properties, as we need for it to be a success aswell.
Indigo Finance is the best team ever for all your financing needs, I have recommended them to many friends and will not go anywhere else.
An absolute god-send!
Thank you Taila for all your help. You have been an absolute god-send to work with. Sorry for being complete nightmare of clients. I look forward to doing business together in the future.
They keep surpassing my expectations!
Indigo Finance were recommended to me by my accountant and having dealt with them twice now, I certainly understand why. They know what’s out there and what’s available and appropriate to our circumstances (and what isn’t), and they make sure that everything that needs to be done is done so the entire process goes as smoothly as possible!
I highly doubt I will ever use any other finance broker in the future, as Melanie and the team are unbeatable.
The entire team at Indigo Finance were superb throughout our home buying journey. They explained the process to us to help us understand our options, so we knew exactly what budget we had when looking at properties. then when we found our dream home they expertly guided us through the finer details of selecting repayment options to get the best rates while staying within our comfort level around possible future interest rises. They assisted us in collating the necessary evidence and completing all the forms, making the process easy. Always professional but friendly, efficient and available. We can’t recommend Mel and the team highly enough – thank you!!
I highly recommend Mel and the team at Indigo Finance. They helped me find a better mortgage rate, negotiate a new agreement and put together all the required documents. I am confident that they will proactively monitor my mortgage in future, with periodic reviews to ensure I continue to get a great rate. They are professional and very easy to deal with.
10 out of 10 every time!
My partner and I have utilised Indigo for over 8 years now, after receiving a referral from a friend who purchased there first investment property with Indigo. Indigo has helped us purchase over 3 properties over the span of 8 years we have been with them. We have got to know the team extremely well and trust in their advice and guidance. Melanie has gone above and beyond in providing us with an exceptional service by meeting us outside of business hours and in locations outside of the office to keep pace with our demanding schedules. Indigo and Melanie has provided us with a service which feel personalised by taken real genuine interest in our life goals and financial situation. I am extremely impressed with the range of service Indigo provide and have referred a number of my family members and friends with their purchases of their cars, investment properties and first home. I score them a 10 out of 10 every time!
Indigo Finance were fantastic to deal with
‘Indigo Finance were fantastic to deal with. From the outset they made every step simple and clear, and explained all the necessary information. They liaised with my conveyancer and the seller’s real estate agent at the required times to ensure my purchase was hassle free, and were able to help facilitate an expedited settlement. I look forward to working with them again in the future.’
Indigo finance were able to deliver.
”I’ve never been able to settle a property without their being issues.
Not this time! Indigo finance were able to deliver. I believe this has something to do with their professionalism and extensive knowledge. I would highly recommend using their services. Thank you once again the Team at Indigo Finance.“
They took care of everything!
Indigo finance helped us determine our financial goals and the course of action needed to achieve them. They made everything so easy! When refinancing they gave us several lending options to choose from and we were surprised with how much money we were going to be able to save each month. They took care of everything and made the refinancing process from the loan application to the settlement a smooth and successful transition. We are so happy with our new bank and would not have been able to achieve this outcome without their services. Thank you to everyone at Indigo Finance 🙂
The staff are fantastic, so positive and supportive through a difficult process, very professional.
Exceptional Customer Service and Support from start to finish!
We were so impressed with the service that we received from Melanie, Taila and Jack regarding the re-financing of our home and investment loans. We had an initial consultation with Melanie who became familiar with our financial position and gave us advice on what would be required for us to be approved for our home loan. The team ran us through several lending options until finding us the financial institution that best suited our needs. They supported us through every step of the process which made the whole experience less stressful. We always felt in good hands – An absolute pleasure to deal with!
We look forward to our future dealings with you and can’t recommend you highly enough.
“I found the team at Indigo Finance easy to deal with & nothing was a hassle. After experiencing some unexpected issues with our new lender, Mel & the team went the extra mile to understand the issues, & get what they could, sorted with the lender. Highly recommended & will certainly be my go to again in the future”.
A great organisation
“I’ve bought two properties with the help of Indigo and referred a number of friends. They’re a great organisation to help educate new investors and simplify the buying process”.
A great team!
Was too busy to do this myself so it was great to have a team who stay on top of all requirements
Indigo treat their clients like family
Indigo are fantastic at explaining things in layman’s terms, providing information in an efficient timeframe and treat their clients like family, very professional.
Responsive and fast turnarounds.
Practical, friendly, explained things clearly, responsive and fast turnarounds.
Efficiency is second to none
Taila has organised our finance for a number of properties, and her skills at coordinating the timing to get loans whilst effectively and efficiently communicating the process to us has been outstanding. As of this month, she has managed to coordinate loans on both a duplex and triplex, simultaneously, in a completely smooth and transparent fashion.
We were always informed speedily of the documents we were required to submit and how to obtain these documents, as her e-mails and phone calls came from a well-informed, through knowledge of the process. Organising equity releases was no drama at all, and honestly her efficiency and positive attitude is appreciated and all worries alleviated. We would not hesitate in recommending the services of Taila or the team at Indigo Finance to any of our friends, family or colleagues. Her efficiency is second to none.
Highly recommended, great service all round
We were referred to Indigo Finance by a work colleague at the time who had a fantastic experience themselves and knew we were in the market to purchase a home. Having consulted other brokers for comparison my initial dealings with Indigo were by far the best. Melanie and the team made the entire process from the start a comfortable one. We successfully secured a home loan that suited our needs and subsequently purchased the home we were looking for! However, for us, it was also the detail, continuing support/service and the little things that count.
The Indigo team were always approachable, knowledgeable and simply a class act from start to finish. Highly recommended
I highly recommend Indigo Finance
I highly recommend Indigo Finance for their professionalism and expertise when refinancing or making your next purchase. With a confident and capable team behind me, I know I’m making the best decisions possible to build my property portfolio. Most brokers I have used in the past only consider each purchase or refinance but Indigo looked at my long term objectives with a genuine interest in helping me achieve those goals. Providing a level of customer service which is unfortunately rare these days!
We would most definitely use Indigo Finance again
Our financial advisor recommended Melanie and the team at Indigo Finance and we couldn’t have been happier. As self-funded retirees it was a difficult process for us to navigate the lending market alone and the team made the experience a much easier and ultimately successful process than it would have been had we attempted the exercise on our own. We would most definitely use Indigo Finance again.
We look forward to working with you in the years to come
A huge thank you to Melanie for looking after the process from beginning to end and taking the time to be present at the signing of the loan offer documents and introducing Rhett Doyle to the family too. We look forward to working with you in the years to come. Of course, a big thank you to your wonderful team as well – Taila and Melissa for keeping us informed throughout the whole process and answered all my questions. We certainly will not hesitate to recommend you to any of our family and friends who is looking at refinancing or borrowing.
We would be confident recommending Indigo to any home buyers
Indigo Finance was recommended to us by a friend, after our previous broker had failed to secure us pre-approval on satisfactory terms. We found the levels of service and professionalism shown by Indigo personnel to be not only a refreshing change, but also to be very impressive in their own right. Added to that, Indigo was able to find us our loan, on terms that exceeded our expectations. Beyond that, Indigo was with us all the way through to settlement and continues to monitor our loan and finances to ensure that we maintain the best product available through the life of our loan. We would be confident recommending Indigo to any home buyers.
Indigo looked after all the finer details
Indigo Finance have been so thorough, efficient and encouraging throughout our time with them. Buying our first home has been both an exciting and stressful experience, but the team from Indigo managed to take the majority of stress out of the process for us. Through constant cheerful updates and communication, Indigo looked after all the finer details and put the pressure on when needed. We would honestly recommend them to anyone and everyone, as an extremely warm but professional team who will get you the best results tailored for you, personally. An especially important aspect of Indigo’s values, to us, was the upfront honesty. Indigo will not offer you more than you can afford, they will guide you in a way that will leave you living comfortably without being stretched out from pay-to-pay. We are so thankful to have had Indigo’s support at a crucial time in our lives.
The team made the process easy with great advise
“I was first introduced to Indigo Finance by a work colleague, Within Minutes speaking to Melanie and the Team I felt comfortable & at ease. With being new to the journey of refinancing the team made the process easy with great advise. Melissa was very responsive and went over and above to make sure I understood each and every part of the terms and conditions.
If you a vague and unsure when refinancing the team at Indigo definitely make clarity of your situation and prove to get great results.
They constantly reassured me
Indigo Finance came highly recommended by one of my trusted real estate agents.
Being new to the property market, I was anxious about the process of buying my first home. I didn’t know what, where or when to start – Melanie and the team patiently guided me through the whole process from the first point of contact until settlement. I was very happy with how I was assisted. They constantly reassured me throughout the process and made sure that phone calls were made to suit my busy schedule. The team at Indigo Finance keeps in touch post settlement as well which is great. I’ve already recommended their services to my close friends and I’m hearing the same positive feedback!
Indigo Finance were fantastic
“Indigo Finance were fantastic in helping us with our loan refinancing and structuring. The team were very good at keeping us updated and informed about the progress of our loan application and even came to see us to get some documents notarised. We appreciated their professionalism and communication. It was a pleasure doing business with them. I would highly recommend Indigo finance for your loan requirements.”
Professional support and guidance
We were referred to Indigo Finance by a friend. The team successfully sourced us a competitive loan after approaching them when one leading lender had previously declined us due to my Australian Visa status. They did all the paperwork for us which freed up considerable time and hassle. Being new to the country and the Australian real estate process – Indigo gave us expert advice on the process and timeframes. The experience was both supportive and professional for a few reasons; All the team were extremely responsive and accessible; meaning if you had a question (and I had lots) then the phone was always answered in person. The stages of the process were communicated very well, both via an electronic update and also by the team member who owned that particular part of the process. Ultimately, Indigo took away a lot of hassle and stress at a super busy time. Having relocated the family, we have had enough to get on with and their professional support and guidance through both the financial and real estate sectors was very beneficial. Thanks again!
They made it easy for us
Indigo were recommended to us by our Buyer’s Agent. They helped us find a mortgage with good rates and helped with the paperwork & account structure. They were very personable and professional and always quick to respond to issues. The experience was very good – they made it easy for us.
Your service is excellent
“Your service is excellent and we really appreciate your Indigo finance Quarterly magazines.
Loved your article in the summer issue on protecting your home against identity fraud.
We have only ever heard great reports from people who use Indigo Finance
In our experience they go the extra mile to help in every way possible.
Would recommend your company to family and friends.
We reached our goal!
We came to Indigo because we weren’t happy with our previous broker. Our goal was to get finance for renovations which our previous broker was unable to do.
With the help of the Indigo Team through their excellent communication, customer service and product knowledge, we have reached that goal.
We have approved finance and actually happen to be paying less than before.”
Huge thanks for giving such a personalised service
Huge thanks for giving such a personalised service and helping us through the whole process during our most crucial time.
We’ve received a gift hamper from your side which made us feel even more special.
We really appreciate you guys checking in on us after settlement and for all the assistance that you’ve provided.
We have been recommending you guys to everyone we know as your level of service and friendly approach is rare to find.
It has been our absolute pleasure dealing with Indigo Finance
“It has been our absolute pleasure dealing with Indigo Finance team who helped us not only in securing the investment loan but also continuing to provide support after that.”
I was blown away by how easy you made the process
“Thank you Melanie and the team at Indigo. I was very stressed about refinancing prior to working with you and I was blown away by how easy you made the process. The entire Indigo team was professional, caring, communicative, and supportive. I am looking forward to working with you all to ensure my financial position is solid moving forward.”
Am Beyond Thrilled
“Melanie and Taila were easy to talk to, understood my needs and concerns and went above and beyond to make sure it was all going smoothly and I was happy. They answered my millions of questions and in the end came up with a great package for me. Am beyond thrilled.”
They Made it Happen
“I would like to say thanks to Melanie, Taila and everyone at Indigo helping me get through this. We had a big challenge with time as we had very short notice to get our property registered and they made it happen very easily.”
I can’t fault any of the staff at Indigo Finance
I can’t fault any of the staff at Indigo Finance! They play a vital role in expanding my investment portfolio – that’s why I continue to use them time and time again.
Extremely Friendly, Competent and Reliable
Extremely friendly, competent and reliable. Melanie and the team are great, they strike a wonderful balance between being personable and professional. They take to time to make sure that your needs are met and the follow through is excellent. We didn’t have to worry about a thing. Our lawyer was also very impressed with their service.
Easy and Smooth Journey
From the first email, Melanie and her team made the process of buying our first home an easy and smooth journey. We found indigo finance’s communication outstanding ensuring we understood every detail, every step of the way. We look forward to working with the team again in future.
The Team are Extremely Helpful
The team are extremely helpful and communicate all the time. You always feel like you are in good hands and the team were supportive and always happy to explain things that weren’t clear or new to me.
Taught To Think Differently!
Taught to think differently!!
We were introduced to Melanie through a friend. From day 1, Melanie asked us all the right questions, and she was always teaching us how to think outside the box. Mel said, “It is not the number of properties but structure should be around what will work for you at retirement.” “It is also not the lowest interest rates that matters, but what works best in terms of service and flexibility”. Service is always of the highest standard for both Mel and Taila. Taila would follow up issues and provide updates promptly on the loans . Mel and Taila deal with reality and they truly demonstrated “Customer First” principles. We did not have to worry about the lending process at all or chase up anything.They sorted and planned our loan for us from the start to the end. We highly recommend the team at Indigo Finance for any finance loans as they are very professional, knowledgeable, approachable and friendly.
Expert Advice and Knowledge
We would like to thank Melanie, Taila and the team at Indigo finance for the most professional and helpful experience in purchasing our investment property.
Their expert advice and knowledge has made our transactions seamless and an exciting time for us, as we look forward to eventually moving into our property on retirement.
We will of course look forward to dealing with Melanie when we sell our Sydney home.
We could not speak highly enough of this wonder team, truly made it all so easy and step by step achieved everything they planned on our behalf.
Thank you again, how lucky are we to have come across two most beautiful and professional girls.
We would highly recommend the team at Indigo without hesitation…
We have had the support and help of Indigo Finance on two occasions now, once for a personal investment property mortgage loan and the other for a SMSF investment property loan. Both times we were extremely happy with the support and assistance provided by Melanie, Taila and the team at Indigo. They are extremely professional and a pleasure to work with. They make the whole lending process easy and helped to take the fuss out of the process for us. The SMSF lending criteria is quite complex and I was so glad to have the help of the team at Indigo to get it all sorted. We would highly recommend the team at Indigo without hesitation to anyone needing finance brokerage support
As always, service was to a high standard
As always, service was to a high standard. Calls were returned in a timely manner and documents provided and forwarded as quick as was possible. Taila and Melanie were amazing as usual, so friendly and ready to help in any way possible. Our experience this time was no different to previous experiences, effective and efficient service providers!
My partner and I were wanting to extend our existing home loan in order to purchase a new vehicle for extended travel around Australia. Additionally, the initial home loan was only in my name and we wanted to have both names on the new home loan.
Melanie initially worked with us and provided us with options for what we wanted. Once we had decided which way to proceed, Taila worked with us to make it happen. We are so happy to now have a joint account and even happier that we got a great new interest rate!
Your team has been excellent and were very accommodating and friendly!
We met Melanie and her team (Leah and Elizabeth) through our Investment Advisor Steve. We were after a broker that will assist us in finding the right home loan for our first joint investment.
Our experience from start to finish was very positive. We were quite overwhelmed by the figures at first and your team were very patient and were very thorough with your answers to our queries which helped us extremely throughout the whole process.
Your team has been excellent and were very accommodating and friendly. We didn’t feel like we were doing business as the environment was very friendly and open.
We never felt pressured to go with a specific bank and you listened to all our requests and tried to cater for most of it.
Everything was seamless and although it’s all very new we haven’t had any issues – everything has been set up to our liking. We have also dealt with ME Bank just recently and they were also very friendly and accommodating so great choice for the lender.
Once again, thank you very much for such a positive experience!
What a team!
As we were adding to our portfolio we needed a new finance/banking broker, and were advised to go to INDIGO FINANCE… what a team, right from my initial interview to final documentation Melanie and her awesome team have been incredible. The professionalism of this company is outstanding.
A special mention to Elizabeth and Taila whom have been so helpful through our entire process
I highly recommend anyone who has any association with this company, will be overwhelmed at the highest quality of customer service given by the entire team.
Thank you very much
We are all extremely pleased with the very professional service
We recently had a mortgage to buy an investment property in Melbourne with the Commonwealth Bank arranged through Indigo Finance Brokers.
Melanie Cunliffe and Taila Sullivan steered us effortlessly through the whole process. Our particular loan was both unusual and more difficult than the normal as there were 5 investors involved, two of who live in Perth and one was overseas for most of the time. The settlement period was also less than the usual 42 days and 4 individual loans were required.
We are all extremely pleased with the very professional service both Melanie and Taila provided and have no hesitation in recommending their services. The interest rate was also much better than expected.
Through Indigo Finance we’ve been able to achieve our goals…
I initially heard about Indigo Finance through a family friend in 2012 and brought my husband on board 18 months later when we eventually wanted to purchase our own home. Through Indigo Finance we’ve been able to achieve our goals of owning an investment property, our own home and been able to set things up for our children in the future.
The service stood out because Melanie frequently went all out to support us. She was always accommodating to our needs and was very thorough with numbers. In addition, she was always straight up and honest about the reality of what was best for us and went out of her way to achieve that outcome.
We cannot recommend Indigo Finance more highly!
A great thank you to Melanie & Leah who made the transfer of our mortgage to a new lender effortless and professional with everything proactively taken care of. The change was a result of much better interest rates negotiated by Indigo Finance that we could negotiate on our own. In addition our credit cards were seamlessly moved to the same bank to save on bank fees.
We cannot recommend Indigo Finance more highly
An incredibly competitive rate
We were introduced to Melanie at Indigo through our financial advisor. As part of a revision of our financial arrangements Melanie helped source a new mortgage and investment loan at an incredibly competitive rate. At all times she and the rest of the team at Indigo were open, transparent and willing to take the time to explain things in detail as needed. They were also great at managing the relationships with the banks to make the process as easy as possible for us. Thanks so much for your help.
They put together a perfect solution
I found Indigo Finance to be amazing at helping with my house investment portfolio. I was referred to them by a friend that has been walking me through this exciting journey. When applying for my second investment property everything seemed to be falling into place until we came across some obstacles. But the team at Indigo Finance was able to help me through them and they put together a perfect solution. Now I have been approved and the house is well on it’s way to being completed sometime this year which will be in memory of my Pop that passed away. The team at Indigo Finance was aware of this and they made every effort to make it all happen. They made me feel very confident that everything was going to work out and it did. I would recommend Indigo Finance to anyone that needs help with getting a loan approval.
To the team at Indigo Finance I just want to say a big thank you!
I have recommended her to family and friends, anyone who will listen!
This was my second property purchase through Indigo Finance and by far the more complicated one. I live in the USA and for Melanie and Leah to work as hard as they did organising finance and dealing with the buyer’s agent while still having to deal with the time zone difference was amazing. Melanie runs a fantastic organisation. I have recommended her to family and friends, anyone who will listen!
Would definitely use Indigo Finance again
Melanie and the team were fantastic throughout the process of buying our apartment and securing a mortgage. They provided us with all the information that we needed to make a decision including recommending an excellent solicitor to assist with conveyancing. We had everything in place so that we could move quickly when we found the right property. We would definitely use Indigo Finance again in the future.
Courteous, friendly and helpful
Melanie and the team were fantastic throughout the process of buying our apartment and securing a mortgage. They provided us with all the information that we needed to make a decision including recommending an excellent solicitor to assist with conveyancing. We had everything in place so that we could move quickly when we found the right property. We would definitely use Indigo Finance again in the future.
An absolute pleasure
Working with Melanie and Taila from Indigo Finance has been an absolute pleasure, nothing is ever too hard and they answer all our questions. We got the Home Loan we wanted and would recommend them to anybody wanting to refinance an existing loan or to set up a new loan.
Were able to help me find the perfect loan
I was referred to Melanie and Indigo Finance through my financial adviser and they were able to help me find the perfect loan for my first investment property. The benefit was that because Indigo Finance connects with a range of home loan companies, I was able to go with someone who is not one of the ‘Big 4’ banks, which gave me a more competitive interest rate, and more features for less fees.
We are now the proud owners of another house
It had been many decades since my husband and I required a mortgage and as many parents do these days, we deferred to our son who was a lot more on top of today’s financial dealings suggesting to us that we contact the team at Indigo Finance. To be honest, the whole process filled me with some dread but I was immediately put at ease talking to Melanie Cunliffe at Indigo Finance who was so knowledgeable on the best possible way forward for us that I soon just relaxed and let her take us through what has been a very easy process. We are now the proud owners of another house which we plan to move into in the coming months and I can’t thank Melanie and her team enough for all her attention to detail and attention to us, making us feel comfortable in every step. We have since met with Melanie again and she has helped us to organise our financial lives even further which is a great relief.
Achieved a very competitive rate and borrowing structure
Right from our initial meeting all the way through to settlement, everything was covered in a very professional and prompt manner and you managed the process so well we felt there was nothing we needed to do or chase up and nothing for us to be worried or concerned about.
Melanie quickly understood our situation, what would work well for us and achieved a very competitive rate and borrowing structure. Taila ensured that at all times every step was looked after and that we were always well on track for settlement. Even though our settlement period straddled the often tricky Christmas/ New Year period, Taila was constantly in touch with us and managed to have the bank complete their processes and be ready for settlement well ahead of the required settlement date.
Overall we couldn’t speak highly enough of our experience with Indigo Finance and we would definitely recommend Indigo to anyone looking for assistance with their financing.
Nothing is deemed to be too much bother for them
It has been my pleasure to have been associated with Melanie Cunliffe and her team at Indigo Finance for more than 3 years.
Not only have they admirably assisted numbers of my clients with finance required for their property purchases but my wife and I have personally experienced their remarkable assistance with our own recent investment property purchase.
Nothing is deemed to be too much bother for them …. and they always seem to have a smile while they work.
As a business owner, it is important to me that I deal with people who are knowledgeable and professional. The team at Indigo Finance excel in these areas!
If there is a reward for the most supportive business team in Sydney … then the team at Indigo Finance should get it!
Well done guys! You will certainly continue to get our business.
Always present and available to help
Recommended by a friend, we came to Indigo Finance looking for a mortgage to purchase our first home. From the get go Melanie took the time to walk us through our finances and present us with several scenarios as well as the pros and cons associated with each of them. The team were friendly and despite many enquiries from us, were more than happy to help explain things in a manner that was simple and easy to understand. What stood out most is that they were always present and available to help, which made the biggest difference in our experience.
Look forward to dealing with you again
We were referred to Indigo by friends for our initial investment property and because of the excellence in service and professionalism we returned to Indigo for another property purchase. We both hold very busy jobs with long working hours and knew we could totally trust Melanie and her team at Indigo Finance to make this happen for us efficiently and seamlessly. We are delighted to provide our testimonial and have recommended Indigo to family and friends. Thank you Indigo team, we could not have done this without you. We look forward to dealing with you again when we add to our property portfolio.
Dream to deal with
Mel has been a dream to deal with from our first contact. She lets you know exactly where you stand and what is required from you and is prompt on getting back to you. Mel is by far the most honest and efficient financial advisor I have ever dealt with and I highly recommend her service.
Customised, hands-on and thorough
I came to Indigo Finance because I was looking for a property, needed advice and wanted to make sure I had the finance available for a purchase. Melanie and the team helped me go through all my options, what I could and couldn’t afford and made plenty of recommendations during each step. They were able to take away the layers of stress and complexity often involved in the buying process and the customised, hands-on and thorough level of service meant that I didn’t have to worry about anything. I cannot recommend Indigo highly enough.
Wonderful, calm and professional
I was originally referred to Melanie at Indigo Finance via a buyers agent. I was buying my first property and very nervous about the whole process. Melanie was wonderful, calm and professional explaining all the necessary requirements quickly and simply. The overall experience was so excellent that when I felt ready to look at investing further, Melanie was the first person I called. After more brilliant advice (keep your cash and get an equity loan), we have gone on to invest in two further properties. The process from start to finish was simple, efficient and reassuring.
Professional at all times
I would highly recommend Indigo Finance to anyone seeking advice prior to and during buying a property, or any financial needs for that matter!
They have been professional at all times and quick to respond to any queries that I may have.
Their service is flawless
We had been looking at options of how to get out of our high interest loan. When a family member recommended Indigo Finance we decided to give them a try; and we were so glad that we did. What really stood out for us was Indigo Finance’s high standards when it came to customer service and communication. They were always timely and the whole process was quick and painless. There was no need to chase up information as we were always kept in the loop. We can’t fault Indigo at all, their service is flawless. We’d definitely recommend them.
Competent, approachable & helpful
We have found all our dealings with the team at Indigo Finance to be a very positive experience. They helped us navigate the complex path of purchasing a property with four parties. We have found the team very competent, approachable & helpful. They treat their clients with respect & warmth. Thanks Melanie & Leah, I look forward to future dealings with you, and certainly recommend Indigo Finance to all.
Highly commended and recommended
Highly competent, insightful and pleasant. Highly commended and recommended.
Couldn’t be happier
We couldn’t be happier with the service we received through Indigo Finance. When trying to upsize in a difficult market, Melanie left no stone unturned in helping us secure our dream home. Thank you.
We are incredibly thankful to Indigo
My partner and I first started looking into purchasing our own home in 2014, and it is safe to say that we had no idea what we were doing, or even what to ask! My brother in-law had recently purchased his first home with the assistance of Melanie at Indigo, and he suggested that we meet with Melanie as he had a great experience with her and planned on visiting her again soon to start looking at purchasing more investment properties.
My partner and I entered Melanie’s office feeling nervous about how our lack of knowledge would be perceived. But then Melanie entered the room, introduced herself and the aim of the meeting and we instantly felt at ease! Whilst my partner quickly grasped each concept, Melanie was patient in taking the additional time required to help me to understand what each step meant, along with the long-term implications of each decision.
From there we began house hunting, and the team at Indigo went above and beyond to help us in finding our dream home. This involved promptly forwarding us property reports, and answering each question as it arose. When our dream home finally came along, Indigo understood our time frames and worked within these, and advocated on our behalf to ensure each time frame was met.
We are incredibly thankful to Indigo for making the purchase of our first home so easy! We have maintained communication with Melanie since, and are grateful for her ongoing support! We look forward to continuing to work with Melanie and Indigo Finance into the future!
Will definitely be using their services again
Through all parts of the process I found myself very happy with the service that Indigo provided. They were able to get us exactly what we wanted and always treated us with respect. No matter how silly I thought the question might be, they were always sure to get back to me quickly and give me an answer. I highly recommend Indigo Finance and will definitely be using their services again.
Absolutely second to none
My wife and I found Melanie and the staff at Indigo Finance were very easy to deal with. They have made the refinancing of our current home loan and the purchase of an investment property completely stress free, and we are currently making a huge saving on our monthly repayments. Melanie and her staff were extremely helpful in setting up the finance and were able to answer any question without hesitation. The communication with us and the lenders was absolutely second to none and I would highly recommend them to anyone. We can’t recommend Indigo Finance enough.
Took a lot of the hassle out
We experienced great, friendly service from Indigo Finance. They took a lot of the hassle out of organising finance for our first property purchase. The whole process worked well and was surprisingly simple.
A personable service before, during and even after the application had settled
Melanie and Taila ensured that I was always well looked after and received a thorough and consistent level of communication throughout the process. I never had to stress, as they always provided a personable service before, during and even after the application had settled. Whether it was by phone or email, they kept in touch frequently and really showed they cared. I was able to ask as many questions as I wanted and always got responses in a flash. I can’t recommend Indigo Finance enough.
Able to achieve the most cost-effective solution possible
Melanie and her team really took the time to listen to what we were looking for and respond accordingly. She made sure to run through several lending options for us and ultimately was able to achieve the most cost-effective solution possible. We would definitely recommend Indigo Finance given the opportunity.
Absolute dream to work with
I have found Melanie and her team an absolute dream to deal with. They are efficient, proactive, extremely knowledgeable and can ‘make it happen’. Melanie also understands how to structure loans when investing in property to help build your portfolio; they make the whole process of buying and investing completely stress free.
Tailor-Make a Home Loan Package that Suited My Needs
I would highly recommend Melanie and the team at Indigo Finance. They were prepared to think outside the square and tailor-make a home loan package that suited my needs. They went to great lengths to research the market, find a bank that did not invest in fossil fuels and still manage to get me a very good rate. They also added value to their services by assisting me in consolidating my debts and start planning for my retirement. They were highly responsive to all my queries and incredibly professional at all times. I would not hesitate recommending Indigo Finance to anyone planning to buy a home or refinance their existing home loan.
Can’t recommend this company enough
Right from start to finish we found the process of refinancing with Indigo Finance quite seamless and found Melanie, in particular, a very pleasant/helpful person to deal with. If in the future we require any financial advice this is where we will be going. My husband and I can’t recommend this company enough.
Refreshing and enlightening
I engaged Melanie and the team at Indigo Finance following a recommendation from a friend. I found their services to be very informative whilst always willing to help and provide appropriate advice. The team’s communication throughout the mortgage pre-approval and finalisation process was refreshing and enlightening, ensuring I was always updated and aware of the situation. I would recommend their services and continue to utilise their expertise and knowledge for any future requirements.
No hesitation in recommending
Highly professional service with a personal touch. Mel and the team at Indigo finance made the lending process hassle and stress free and were amazing during the settlement process. I would have no hesitation in recommending them to any future customers.
High level knowledge of the various approaches
I came to Melanie from Indigo Finance from a recommendation from one of my work associates. I had previously had two other mortgages through both a bank and another mortgage broker. After unsuccessful attempts to obtain another investment loan and a number of unanswered phone calls, I thought I would approach Melanie just to see if she a different perspective that aligned more with my goals as an aspiring property investor.
Not only did Melanie explain the numbers to me in a terms I could understand, but she also obtained another $60,000 worth of equity out of one of my property’s. I had been previously told that I would need to wait at least 1-2 years to see any equity! Melanie has helped me accelerate my property investing and has always been very helpful, polite and has always spared the time to explain different approaches to investment loans.
Melanie and her team at Indigo Finance all have a high-level knowledge of the various approaches to obtaining finance for property investing. The team at Indigo Finance have not only assisted me with organising the finance required to buy further properties but have also spent the time to educate me on the different approaches and financial tools available to me as to increase my knowledge as a property investor.
From day one Melanie has always provided friendly, efficient and professional service to myself. Melanie and her team have always spent the time to answer and return all of my phone calls and I have always felt like a valued client to the team. I have nothing but the utmost respect for Melanie and her team and would recommend Indigo Finance to any of my friends, family or peers. I have no hesitation in knowing I will continue to do business with her well into the future.
A service with a point of difference
Mel offers a service with a point of difference, ensuring it is consistent with our evolving goals and life stages, provides us with as little or as much assistance as we require at the time, and is above all efficient and reliable.
Consistent, diligent and thorough
We recently engaged Indigo Finance to source us the best value loan in the market for our individual requirements. First of all, you were patient, welcoming and understanding to our needs, you took time out to explain things clearly and we felt that we could approach you for advice and problems no matter how big or small. You were consistent, diligent and thorough and we felt that you genuinely cared about whether we made the right decision. Your service did not stop at loan products, you also mentored and tutored us through the finding and the painstaking buying process which was extremely helpful. I cannot recommend Melanie Cunliffe’s service highly enough.
Melanie listened to us, gave flawless personal service, found us the best rates and saved me thousands in mortgage insurance. I have since referred friends in similar circumstance to Indigo Finance because they offer two things that matter to a client, KNOWLEDGE and SERVICE.
This is a heartfelt THANK YOU for all the help you have been to us once again.
Thorough, frank, straightforward and goal-oriented
In the past, we were silently burdened and worried about the implications of some restrictions around our home loan and current position. We had attempted to refinance several times and spoke to many mortgage consultants who always politely declined providing their services. We were then introduced to Melanie Cunliffe from Indigo Finance and from our first conversation we found her thorough, frank, straightforward and goal-oriented. She took us on board and focused on our intentions to pay-off outstanding debts and reduce our rates to align with that of the current market. Despite the obstacles we had, Melanie had a strong sense of determination and didn’t give up on us. Her vibrant character, patience, perseverance and kindness are amazing qualities for a mortgage broker and remarkably she was able to uproot us from our desperate situation.
Her hard work has paid off and she has helped us towards becoming debt free by consolidating debts we had, resulting in much lower monthly repayments. It has been an awesome journey and we owe all our success to Melanie’s enthusiasm and determination. Melanie, allow us once again to say thank you from the bottom of our heart and with much sincerity; we also would want to express our overwhelming thanks and deepest gratitude to Indigo Finance and its enabling staff for the success of our home loan refinancing.
All delivered in a delightfully helpful reassuring manner
Melanie Cunliffe & Indigo Finance were recommended to me as I needed to refinance my investment property. I had a previous unpleasant, unsuccessful experience with a broker so I was very wary and conscious of having been “bitten”. I could not have been more pleasantly surprised at the speedy, efficient service I received, all delivered in a delightfully helpful reassuring manner. I will return to Indigo for any future financial needs. Melanie is a warm, friendly person who clearly “knows her stuff” and I would recommend her and Indigo Finance wholeheartedly.
Smoothed out any bumps
Despite how complex my particular deal was, Melanie persevered and smoothed out any bumps that came up along the way. I was very pleased with the service and the communication we had.
Most appropriate deal
We found Melanie to always be very friendly and keen to answer any of our questions. She found the most appropriate deal for us and made sure all our needs were met.
Considerate of my specific needs
Melanie was very considerate of my specific needs. She took the time to listen to what I really wanted and what I was looking for. Everything was very clear and she remained friendly and approachable throughout the process.
Always happy to lend an ear
Throughout the process Melanie was both professional and friendly. She was easy to communicate with, was around whenever we needed her and was always happy to lend an ear. I would certainly recommend her given the opportunity.
Always on the ball
Melanie had great communication with us throughout the process. She always followed up with us when necessary and was always on the ball.
Right level of communication
The main thing that stood out for me was that Melanie and her team made the whole process very easy. Everything was straight forward and there was just the right level of communication.
No complications or difficulties
There was a great level of communication with Melanie and she ensured the whole process was streamlined and efficient. There were no complications or difficulties and I was very happy with how straightforward it all was.
More than happy to recommend
Melanie and Isabel were very helpful in taking care of any and all details involved with the loan. Given the chance I would be more than happy to recommend them to anyone who was looking for their services.
Exact amount of communication I needed
There wasn’t much time between when the loan was initially lodged and when it settled. I was able to get through the whole process fairly quickly with the exact amount of communication I needed inbetween. Melanie took care of everything and overall the process was very straight forward and easy.
Will go the extra distance
Despite the fact that I live in Darwin and Melanie works out of Sydney she still went out of her way to take on my case and help me with my loan. She is a clear example of someone who will go the extra distance for their clients.
Specifically tailored to my situation
What I liked was Melanie didn’t take a blanket approach. Her service was specifically tailored to my situation. She was very attentive to all my needs and was able to achieve the best option for me.
The service we received was excellent and Melanie was very thorough. Though there were several major roadbloacks, Melanie persisted and was able to help us despite the difficulty of our situation.
Flexibility and willingness
What stood out for me was Melanie’s flexibility and willingness to go out of her way to make things easier for me. She was there when I needed her and was able to make sure the process didn’t impede on my busy schedule.
Would not hesitate to recommend
I take this opportunity to express our thanks for the excellent service that you and your team have offered and the way in which you have structured the finance for our recent purchase. I would not hesitate to recommend you to my family and friends.
Melanie made the whole process an easy, stress free and streamlined experience. I had previously assumed that it might be difficult but I literally didn’t have to do anything, Melanie took care of it all.
Understanding of my individual circumstances
Melanie was very knowledgeable and understanding of my individual circumstances. She doesn’t stereotype people’s reasons for lending and is attentive to individual details.
Understand my personal and business goals
Big thanks to the team at Indigo Finance. Mel took the time to understand my personal and business goals and helped me free up working capital to help my business grow. I’m confident that I’ll be able to rely on Mel and the Indigo team for the right advice to help me achieve my short term as well as long term goals.
Melanie was always right onto things and would get back to us promptly. She made sure to investigate everything thoroughly. Even though we originally had some difficulties with our loan, Melanie perservered with her can-do attitude. She did the best by us.
Melanie and her team from Indigo finance has helped me and my family throughout the hectic settlement process for our new property. The service provided was beyond professional. From initial contact to signing the loan documentations at our premises and finally through the settlement process, Melanie and her team were there for every aspect to provide fast and reliable response.
We are extremely impressed with the level of services provided and will certainly recommend you to our friends and family.
Extremely friendly, helpful, polite and professional
We were previously going through a broker who said it was impossible to get a loan within 5 days (for an auction). However Melanie worked close with us and was able to help us obtain the loan when we needed it. Melanie was extremely friendly, helpful, polite and professional.
Would highly recommend
The professionalism and customer service experience that Melanie provided was incredible. She went above and beyond throughout the process and I would highly recommend her.
Spend the time to understand
Melanie from Indigo Finance is very professional and spends the time to understand clients needs. I would recommend Indigo Finance to any individual or business that require finance.
The team have excelled
Once again the team at Indigo Finance have excelled. Melanie and her staff really go out of their way to achieve the best outcome for their clients. I could not more highly recommend them as they are friendly professionals who get the job done. Thanks!
Always there to help
It was a pleasure to do business with Melanie and Tania. They were always there to help, explain, and provide all necessary information for further action. I was very busy at work while buying the property and without them would have to spend much more time for applications, documents, etc. Thanks a lot for your effort!
Best by far
We have used mortgage brokers in the past and Indigo are the best by far, we will continue to use their services as their attention to detail, customer service and overall ease of use are fantastic for busy people like us. Thanks.
Great from day one
My experience with Indigo Finance has been great from day one up until the day that I settled on my property. Indigo has been there to help me every step of the way, and were always there to answer the many questions that I had to ask. I would definitely be recommending Indigo Finance to friends and family, and will continue to use them in future. A big thumbs up to Melanie and Tania, your work is greatly appreciated.
Extremely accommodating and patient
Using Indigo made the whole process so much easier. In particular Melanie was extremely accommodating and patient with us as we changed our minds a number of times. We would unreservedly recommend Melanie to assist people through this process as she was prepared to spend time explaining everything in terms that are easily understandable. Thank you.
Professional and helpful
Melanie & Tania are always professional and helpful. Melanie is very insightful and her depth and knowledge of the finance industry very impressive. I would highly recommend Indigo Finances to others.
Best advice, best service
Best advice and Best customer service.
Welcoming and helpful
Indigo staff has been welcoming and very helpful every step on the way.
Helpful and answered all my questions
I gave Melanie 1 weeks notice to get me a loan approved urgently. When not even my own bank could offer me a decent interest rate, Melanie worked her industry magic and managed to lock me in at an interest rate nobody else could match PLUS waive the loan establishment fee! For someone needing a quick turnaround, not having the time to shop around and not having taken out a loan before, Melanie’s service was exactly what I needed. She was helpful and answered all my questions no matter how trivial they were! I would definitely recommend Melanie to any of my contacts needing assistance with any type of loan.
Excellent service! They identified my needs and provided efficient and profession customer service to satisfy them.
Above and beyond
Communication and service from Indigo Finance throughout my loan application and approval process was impeccable. They were always professional and very friendly and approachable in addition to clearly being able to determine my needs and source the best possible financial options for me. Thank you so much Melanie and Tania….I will be back in the future!
Effortless and stress free
We have found Indigo Finance very easy to deal with they have made the refinancing of our home loan and new land purchase effortless and stress free, and we are making a huge saving on our monthly repayments. Melanie was extremely helpful, listened to what we wanted and went and found the best deal to get us what we wanted. Her and her staffs communication and follow ups with the lenders was fantastic and I would recommend her to anyone. Ask this question to yourself, can I save money on my current loan? Call Indigo Finance and let them show you a better deal like they did for us.
I was delighted with the effort that Melanie and the team at Indigo put into finding the right fit for my needs. I’d definitely use the service again, and have already recommended them to others.
Melanie is an absolute gem, even though I was miles away and not always available to contact, she had everything covered, all angles every little detail. She was always working on my case even at late hours, i dont know what i would have done without her!
Above and beyond
Our experience with Indigo Finance has been excellent. They have gone above and beyond to assist us with our loan arrangements and are very professional and pleasant to deal with.
The whole process was as stress free as possible
Buying our first property was a little daunting with the many choices of lenders/loans available to us. We were so pleased to find Melanie of Indigo Finance, who ensured the whole process was as stress free as possible and found the best loan to suit our needs. Melanie helped each step of the way and was always exceptionally efficient, professional and a pleasure to deal with. We will certainly be using Melanie’s services again for our future investment purchases and would absolutely recommend her to others.
Delivered a dream come true!
Melanie is a living legend. She has delivered a dream come true loan for our first home within the shortest duration of time and kept us well advised on every step of the process. She is very diligent caring and showed a superior service at all time. We will strongly recommend her to anyone.And strongly convinced that she delivers what she promised.
Extremely willing to go the extra yard in completing the deal
Melanie is very personable and a proactive professional and extremely willing to go the extra yard in completing the deal.
A delight to work with, personable, of the highest integrity and extremely knowledgeable
I was fortunate to meet Melanie several years ago, and she has advised me not only on the best mortgage structure on several projects, but has also given excellent advice on my financial approach to various projects and has assisted me in setting myself up properly for a successful future. Melanie is a delight to work with, she is personable, of the highest integrity and extremely knowledgeable. I have without hesitation recommended her to friends, family and colleagues all of whom have been grateful for the introduction. She is someone I trust implicitly, and I will continue to work with Melanie on all of our projects.
Your professionalism and attention to detail was very much appreciated
Shana and I thank you for all your assistance in arranging our new home loan and will certainly recommend your excellent service to all of our family and friends.
Your professionalism and attention to detail was very much appreciated and I look forward to continuing our business relationship in the future.
Very hard worker, honest, pleasant and really reliable
I would recommend Melanie Cunliffe to anyone needing finance. I can’t say enough about her. It’s not often you find someone who is not only a very hard worker but also honest, pleasant and really reliable. All of these things are great but if you don’t know your stuff, what’s the point? Well the good news is that Melanie really does know her stuff and not only that, but she’s also pro-active and offers solutions to challenges that may pop up along the way. We have dealt with a lot of different brokers and banks in the past and have had some unpleasant situations with them at times. We are still sorting out some of those issues. It’s good to have someone on your side that will work hard for you and give you the best deal possible. Melanie has done that.
Thanks for always returning calls and emails promptly Melanie. You’re a real professional and there aren’t many people around like you anymore. You have been an absolute pleasure to deal with and I would not hesitate to recommend your services to the people closest to me as well as anyone else that might be reading this.
Thanks again Melanie.
Your persistence, diligence and attention to detail ensured that we had a successful outcome
We just wanted to say a big thank you for all of your hard work, in achieving the settlement of the refinancing of our home loan.
We had some complexities in our particular case and your persistence, diligence and attention to detail ensured that we had a successful outcome. As you know we had several refusals from various banks but you continued to work tirelessly on our behalf.
You readily kept us informed on all aspects of the loan process and were always contactable (even whilst overseas on your holiday!). We found your industry knowledge to be exemplary and you were able to break the information down into “easy speak” so we understood all aspects of the refinancing process.
Our successful refinance has made a huge difference to our day to day lives and this is directly due to your hard work on our behalf.
I have absolutely no hesitation in recommending your services to our friends, family and colleagues and will certainly use your services in the future should we require.
Great service, excellent rates, quick and easy
I recently purchased my dream home and used Indigo Finance for my loan.
Great Service, excellent rates and was exceptionally quick and easy.
I will be referring my family and friends without any hesitation.
What a great experience!
Our current financial institution was not providing the same level of service that we had received initially, and we thought we could do better. We also wanted to borrow a bit more to complete a small home renovation. Our accountant recommended we talk to Indigo Finance.
What a great experience! We were able to make an after hours appointment to see Melanie at Indigo Finance’s office in Sydney. Melanie listened to us and then made a few suggestions. After reviewing our situation Melanie provided us with some options and recommendations, things we didn’t know we could do but which made our financial situation more secure.
During the process, Melanie communicated with us regularly and took our phone calls when we needed some help. The process came together without a hitch due to the professional way Melanie handled the process from start to finish.
We will use Indigo finance again and have recommended them to our kids and friends, they take the hassle out of dealing with banks.
A real pleasure to deal with
Melanie and her team provided an extraordinary level of service. Nothing was too much trouble and all the people at Indigo I dealt with handled things quickly, efficiently and with great attention to detail. They were always available and a real pleasure to real with. I have no hesitation in recommending them to anyone.