One week: Post settlement call
We’ll contact you within a week to ensure all went as you expected, and you’re all settled into your new loan arrangements. We’ll also seek your feedback on your Indigo Finance experience. Hopefully it’s been a positive one! We welcome all feedback so we can keep providing the best possible service.
Five week: check in
We’ll contact you in five weeks to check that your first repayment went through as planned, and that everything is set up correctly. If you have any issues, please let us know so we can address them. Otherwise, all should now run smoothly, and you can ‘set and forget’.
We’re here to help, always.
If at any time you wish to consider fixing your loan, changing repayment type or opening a new account or credit card, please get in touch. We are more than happy to facilitate any or all of these things for you, to ensure your position is always optimised and that you’re always getting the best deal possible.
We know that sometimes dealing directly with banks and other lenders can be frustrating. We have our own contacts and a strong relationship with branches, which means you’re looked after quickly, efficiently and effectively.
As part of our ongoing service, we invite you to take up a review of your loan every year. Rest assured, we won’t invent reasons to change it! As your lifestyle changes (such as a growing family) your loan may need to change too. A regular review just ensures that you’re always getting the best and fairest deal possible.
Also, it doesn’t necessarily require major changes like refinancing, it can just be minor loan or banking tweaks.
The annual review can take just 20 minutes on the phone but could save you thousands of dollars. It’s an important part of ensuring your loan still suits your ongoing needs, and is still working optimally.
During your annual review, if we feel there is a more optimal loan, we’ll certainly let you know. Likewise, if at any point you’d like to explore refinancing, please get in touch with us, we’re only too happy to take the journey with you again.
- When considering refinancing, it’s really important to compare and evaluate any fees or charges versus the benefits. Lenders often advertise teaser interest rates to entice, however, if the product doesn’t suit your goals and lending plan, it can end up costing more in the long term.
- If after our comparison and evaluation we believe refinancing is the best option, we’ll facilitate refinancing to another lender from start to finish again, right from selection to approval.
- As an existing client, we can make this easy, often just requiring up-to-date information and documents. It’s simple and pain-free! You don’t have to invest time sharing your story with us all over again because we already know your plan and strategy.
Remember, we are not aligned to one lender, only aligned to your best interests. This means you can always remain a client of Indigo Finance, having full peace of mind about our trustworthiness and objectivity.