Indigo Finance’s Melanie Cunliffe has been named as a finalist in the Customer Service of the Year (Individual) category of the 2016 Australian Broking Awards. The awards were inaugurated in 2011 to reflect the evolution and maturation of the broking sector.
“We rely entirely on word of mouth to spread the word of what we do, which means we have to exceed our clients expectations every time,” says Melanie. “To be recognised for our commitment to customer experience by the industry is a wonderful acknowledgement of what we’ve been building.”
Over the last year, Indigo Finance has made some significant innovations in the area of customer experience:
- Streamlining our discovery and Fact Finder to allow provide our clients a streamlined experience
- Travelling to the Disney Institute in LA to take their customer excellence course and taking back new ways to embrace the culture of customer experience inside the business
- Breaking down every step in our “customer journey” and walking in our clients shoes to make sure every aspect lives up to our promise to give flawless advice and cut out the complexity from seeking finance
“It’s an honour to be nominated,” says Melanie, “we are proud to say that due to our happy clients, we have seen grown of over 70 percent in the last year”.