The Mortgage and Finance Association of Australia (MFAA) is getting ready to announce the winners of its 2016 Excellence Awards. Indigo Finance is a finalist in the Customer Service category.
“We’re proud of the feedback we get from clients about our customer service,” says Melanie Cunliffe, founder and owner of Indigo Finance. “When you’re committed to giving an exceptional customer experience, nothing can top brilliant customer feedback, but to be recognised by the industry in this way is an enormous honour.”
The MFAA presents its Excellence Awards to members of the association who display exceptional practice in mortgage and finance. The awards are designed to encourage members of the industry to constantly improve and strive for excellence. They recognise individuals and organisations that help the industry evolve through best practice and innovation.
“We work hard to give flawless advice, but I’ve always been passionate about customer experience,” says Melanie. “It’s not enough for me to give a client the right advice; I want them to have a seamless, stress-free experience through the whole process.”
Indigo Finance has made a strategic decision to invest in customer experience at the heart of the business.
“I want the quality of our services to speak to our clients and for them to tell their friends and colleagues about their experience,” says Melanie. “Last year we grew 70 percent, so I’d say it’s working.”